FAQ
Q: What are general shipping times?
A: Order processing typically takes 1 to 5 business days, followed by carrier shipping of 1 to 10 business days depending on your location and chosen method. Most orders process within one business day and arrive within 15 to 30 days depending on your destination and shipping option. Have more questions? Our live chat assistant is available on the site to help anytime!
Q: Where do you ship from?
A: We work with a trusted global fulfillment partner to deliver quality products with reliable shipping times and professional packaging to customers worldwide. If you have any shipping questions, feel free to ask our live chat assistant on the site!
Q: Tracking info and how long it takes to update?
A: Once your order ships, you will receive a tracking number by email. Tracking may take 1 to 3 business days to show updates as your package makes its way to you. Final delivery is handled by a US carrier like USPS or UPS. Need help with your tracking? Our live chat assistant can help point you in the right direction!
Q: What discounts do you offer?
A: We offer a few ways to save! Use code WELCOME15 at checkout for 15% off — one use per customer, no minimum required, no account needed. Buy any 2 Bible carry bags and get 30% off a 3rd automatically at checkout, no code needed. Earn $5 off by donating to one of our supported causes and emailing us your donation confirmation — we will send you a unique code valid for 30 days. Free shipping applies automatically on orders $100 or more and can be combined with any discount. Only one of the above discounts can be applied per order, they cannot be combined with each other. Still have questions about discounts? Ask our live chat assistant on the site!
Q: Returns and refunds?
A: We offer a 30-day return policy on eligible items. For complete details on returns, exchanges, and refunds, please visit our Refund Policy page or contact us at hello.testimonyready@gmail.com. You can also ask our live chat assistant for help getting started!
Q: Order changes and cancellations?
A: If you need to make changes to your order or cancel it, please contact us and we'll be happy to help you right away. You can also reach our live chat assistant on the site for quick assistance!
Q: Sizing or product details that cause confusion?
A: If you have questions about your Bible carry bag or product details, please check the product description on each item's page for dimensions and fit information. Still unsure? Ask our live chat assistant on the site or contact us at hello.testimonyready@gmail.com before ordering and we'll be happy to help you find the perfect bag!
Q: How to contact you if you need help?
A: Need help? We're here for you! You can chat with our live assistant directly on the site for quick answers anytime. You can also reach us by email at hello.testimonyready@gmail.com. We'll get back to you as soon as possible to assist with any questions or concerns. Thank you!